Refund Policy

Refunds and Returns:

At Montford Wicks, our goal is to ensure that our customers are completely satisfied with our product. If your order is received damage or unusable, please contact customer service at emily@montfordwicks.com. We will instruct you on how to return your purchase.

If you're requesting a  full refund, items must be returned within 30 days of purchase. Items purchased must be returned new, in unused condition with original packaging and accessories. 

We DO NOT accept any returns of candles that have been or returns if you're dissatisfied with the scent after ordering.

In order to complete your return, we require prior notification and return authorization. It is the customers responsibility to pay return shipping charges.

 

 

 

Sale Items: 

Only regular priced items may be refunded. Sale items are non-refundable.

Exchanges:

Exchanges will be made only for damage items or defective items.

Customer Service:

emily@montfordwicks.com